Customer Service
At Telin, we are committed to delivering professional, reliable, and timely support to our global B2B customers. Our customer service system is built to ensure efficient communication, stable product performance, and long-term cooperation.
Customer Support
For product inquiries, technical assistance, or order-related questions, please contact our support team:
- Email: sales@sztelin.com
- Response time: within 1–2 business days
Warranty Policy
All Telin products are manufactured under strict quality control standards. We provide warranty coverage to ensure reliability and confidence for our partners.
- Warranty period: 12–24 months depending on product line
- Free replacement for verified manufacturing defects
- Professional technical troubleshooting support
Order & Delivery
Telin supports global B2B supply with flexible production planning and dependable logistics solutions.
- OEM / ODM order support
- Shipment tracking provided after dispatch
- Customized packaging solutions available
After-Sales Service
Our engineering and service teams provide comprehensive after-sales support, including installation guidance, technical documentation, and long-term maintenance assistance.
Thank you for choosing Telin as your trusted HVAC and smart temperature control solutions partner.
