Frequently Asked Questions (FAQ)
1. What products does Telin specialize in?
Telin focuses on HVAC and building automation control products, including thermostats, motorized valves, smart switches, damper actuators, smart sockets, and customized control systems for commercial and residential applications.
2. Do you support OEM & ODM customization?
Yes. Telin provides complete OEM/ODM services, including industrial design, mold development, PCB design, firmware customization, packaging design, and full-scale mass production. We support small-volume trial orders and rapid prototyping.
3. What certifications do your products have?
Our products comply with international standards such as ISO9001, CE, RoHS, UL (depending on models), and other region-specific requirements. Additional certification requests can be supported for large OEM projects.
4. What is your typical lead time?
Standard products: 15–30 days depending on quantity.
Customized ODM projects: 30–60 days depending on design complexity.
Urgent orders can be prioritized upon request.
5. What is your minimum order quantity (MOQ)?
Most thermostats and valves start from 300–500 units.
For customization, MOQ varies by model and required components. Contact us for exact details.
6. Do you provide samples?
Yes, samples are available and can be shipped via DHL/FedEx.
Sample fees may be refundable after mass production order confirmation.
7. Can you support integration with BMS or smart home systems?
Yes. Telin thermostats and actuators support Wi-Fi, Modbus, RS485, Zigbee, and other communication protocols.
Custom protocol development is available for large OEM clients.
8. What warranty do you offer?
Telin provides a 1–2 year warranty depending on product and project requirements.
Extended warranty support is available for long-term partners.
9. How do you control product quality?
Telin follows strict QC procedures including IQC, IPQC, OQC, 100% functional testing, aging tests, and automotive-grade quality inspection tools to ensure reliability. Complete QC documentation can be provided.
10. How can I get a quotation?
Contact us with your product requirements, quantity, application, and branding needs.
Our sales team will respond within 24 hours for all B2B inquiries.
